Shipping & Returns
Shipping Rates & Regional Zones
Rates and local delivery options are calculated at checkout based on your specific postal code within the British Columbia Lower Mainland:
Service Area: We currently exclusively serve the Lower Mainland, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Port Coquitlam, and surrounding areas.
Processing: Orders are typically processed within 2-4 business days.
Limitations: We require a physical street address for our local courier service; we cannot ship to PO Boxes, Rural Routes, or addresses outside our current Lower Mainland service
zone.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery so we can make it right quickly.
To help our team assist you, include:
- Your Order Number
- A photo of the damaged item, packaging, or incorrect product
Once verified, we will send a replacement at no additional cost.
If the item is out of stock, we will issue a refund instead.
For return or refund requests unrelated to a damaged order, see our full Return & Refund Policy.
